Contact us on 0800 6696581 or 07889 142310
Email: info@whitfield-blinds.co.uk
Contact us
Telephone: 0800 6696581 or 07889 142310
E-mail: info@whitfield-blinds.co.uk
Address: Unit 16, The Glenmore Centre, Honeywood Parkway, Whitfield, Dover.CT16 3FH
Registered in England & Wales at Companies House. 15276075
Returns Policy
How can I return an item?
Information about our returns policy
UK consumers have statutory rights (i.e. rights protected by law) to return items that are faulty. There are also statutory rights to return certain goods purchased online, so called “cancellation rights”. These statutory rights are explained below.
Please note that where applicable, all refunds will be made back to the original tender type. For your protection, refunds to credit or debit cards will only be processed if the cardholder is present.
Your statutory rights
Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one from the moment you place your order until 14 days from the day of delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).
When cancelling and order under these Regulations you are responsible for the cost of returning the goods to us or our cost of collection if the goods are ones which cannot normally be returned by post.
We will refund the cost of the goods including the standard delivery charge once the correct item(s) have been received by us. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.
Exclusions
This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:
Personalised items or custom made products such as our Made to Measure products including curtains, blinds and accessories. These products are made to your specification.
If you wish to cancel your order please follow our returns procedure below. Where goods have been received, you must return the goods to us within 14 days of cancelling your order.
Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.
Returning a faulty item
We are committed to selling only high-quality products, but if an item is damaged or faulty on arrival or purchase we will happily refund, repair or replace it as described below.
If a fault develops within 30 days of purchase or delivery, as applicable, please return the item with proof of purchase and we’ll happily replace or refund it.
After 30 days from purchase or delivery, as applicable, we’ll repair or replace the faulty item on receipt of the item and proof of purchase. If a repair or replacement is not possible, you will be entitled to a refund.
After 6 months your statutory rights require you to prove the fault existed at the time of purchase/delivery. If you are able to evidence this, we will repair or replace the affected item and if this is not possible you’ll be entitled to a refund although this amount may be reduced for any fair use.
Please note that we will only refund the delivery charge if the whole order is damaged or faulty.
Terms & Conditions
1. General
1.1 In these conditions: “Contract” means the contract, comprising these conditions, for the supply of Goods and Services; “Consumer” means any customer who is purchasing outside the course of his or her business or trade; “Order” means the order (on the form overleaf) by you for the Goods and Services accepted by us;”you” / “your” means the Consumer submitting an order for Goods and Services; “Goods” means the blinds, shutters, furniture or any other products to be supplied by us as noted in the Order; “Services” means the services relating to the installation of the Goods; “we” / “us” / “our” means Whitfield Blinds & Shutters Ltd, Unit 16, The Glenmore Centre, Honeywood Parkway, Dover, Kent. CT16 3FH
1.2 These conditions: will apply to all your purchases of Goods and Services (as those terms are defined below) from us; may only be changed in a document signed by a owner of Whitfield Blinds & Shutters Ltd and from the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.
1.3 By accepting the Contract you are confirming that you are a Consumer. The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this contract.
2. Your order for the goods and services
2.1 The Order shall be detailed on the Order form. Once the Order has been completed and accepted by our manufacturers, the Order shall be deemed to have been accepted by us unless we notify you to the contrary within 7 days of you signing the Contract (in which case we shall promptly refund any sums paid by you in respect of the Order).
2.2 You warrant to us that you: have the right to contract with us to supply the Goods and Services at the premises where they are to be delivered to and installed; and will supply us with such information, rights of access, and mains electricity that we may reasonably require in order to deliver the Goods and perform the Services and/or the Goods and their installation where you notify us about a problem with the same.
3. Price and payment
3.1 The price for the Goods and Services is stated on the Order. All prices are inclusive of the cost of delivery and VAT where applicable.
3.2 Unless credit terms have been agreed with us in writing, payment of the purchase price for the Goods, net of any deposit already paid, is due prior to the commencement of your installation or, in the event of cancellation (after expiry of the 7 day statutory right to cancel set out at condition 9) or refusal to accept delivery of the Goods, upon such cancellation or refusal as the case may be.
3.3 Where you do not make any payments to us under the Contract by its due date, we may, in addition to any other rights which we have under this Contract and in law: withhold further deliveries or supplies, or suspend performance of the Contract until arrangements as to payment or credit have been established on terms which are satisfactory to us; and/or we may bring action against you for the price of the Goods at any time.
4. Delivery of the Goods and supply of the Services
4.1 We will deliver the Goods and supply the Services to the place noted in the Order.
4.2 Unless otherwise expressly agreed in writing, any delivery or supply date or time specified by us in any Order or otherwise is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control.
4.3 If you become unable to pay your debts (or have no reasonable prospect of doing so), make an arrangement with your creditors, suffer a bankruptcy order or breach your payment obligations and/or the obligations set out at condition 6 under the Contract, then we may, as well as any other rights which we have under this Contract, immediately terminate the Contract and suspend or cancel further delivery or supply.
4.4 We are not liable for any discounts or refunds due to dimensional changes that may have occurred from alterations after the point of survey that may inhibit the fitting of your product.
5. Warranties for the Goods and Services
Subject to conditions 5.3, 5.5 and 5.6:
5.1 We will supply the Services under this Contract with reasonable skill and care and in accordance with the specification set out in the Order which we have provided to you for those Services.
5.2 If the Services supplied by us are not in accordance with the condition 5.1, above, you should notify us in writing within a reasonable time from their supply or of becoming aware of the defects which are not apparent to you on a reasonable inspection of the Services. We will arrange with you a time when we can visit your home to examine the supplied Services and, if the Services are not in compliance with condition 5.1 we will, either remedy the defect in question or re-supply the defective Services.
5.3 Whilst every attempt will be made by us to ensure that the Goods supplies match in every respect any samples shown or description given to you, any minor or immaterial variation between sample or description and the Goods delivered shall not entitle you to reject the Goods, nor to withhold or reduce payment of the purchase price, nor claim any compensation for such variation or change.
5.4 We offer warranty periods for the Goods as follows: 12 months warranty from the date accepted of our manufacturers for your order on all blind & furniture types. For shutters the warranty is for 5 years.
5.5 We warrant that, subject to condition 5.6, should any defect in material or workmanship occur within the relevant warranty period (noted in condition 5.4) after the date of delivery and installation of the relevant Goods, we will arrange with you to examine the Goods and, if the Goods are defective, we shall either repair or replace the defective Goods free of any charge for labour or materials (always providing that the Goods have not been subject to misuse or modification).
5.6 The warranties provided in this condition 5 shall not apply where the relevant fault or defect has been caused by your misuse and/or neglect of the Goods or by accidents caused while the Goods are in your possession. and/or neglect of the Goods or by accidents caused while the Goods are in your possession or in the event that you not satisfied with the colour of the blinds or furniture. The warranty excludes standard wear and tear., condensation and change of environment. This guarantee does not affect your statutory rights.
6. Limitation of Liability
6.1 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for: any losses which are not foreseeable by both Parties when the Contract is formed arising in connection with the supply of Goods and related Services or their use by you; any losses which are not caused by any breach by us; or business or trade loss.
6.2 Nothing in this Contract excludes or limits our liability: death or personal injury resulting from our negligence; liability for damage to property or injury to persons under the Consumer Protection Act 1987; fraud; or any matter that we cannot by law exclude or restrict.
7. Delay or failure to perform
We shall not be liable to you if we are prevented or delayed in the performance of any obligations to you if this is due to any cause beyond our reasonable control including, without limitation: an act of God, explosion, flood, fire, or accident; was or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any change of address.
8. General
8.1 No waiver by us of any breach of the Contract by you is considered as a waiver of any subsequent breech of the same or any other provision.
8.2 Each provision of this Contract shall be construed separately and notwithstanding that the whole or any part of any such provision may prove to be illegal or unenforceable the other provisions of this Contract and the remainder of the provision in question shall continue in full force and effect.
8.3 As a consumer, there are certain terms implied into your contract with us which cannot exclude or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose). It is important for you to know that nothing in these terms affects these statutory rights.
8.4 The Contract is governed by the laws of England and the English courts shall have the nonexclusive jurisdiction to resolve any disputed arising out of or under it.
8.5 Any communications to Whitfield Blinds & Shutters Ltd should be addressed to Customer Services, Whitfield Blinds & Shutters Ltd, Unit 16, The Glenmore Center, Honeywood Parkway, Dover, Kent. CT16 3FH
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